Where possible, we will try to use FedEx GroundS to ship smaller to medium size pieces.
Over a certain size and weight, we must use a common carrier.
All freight charges are for Curbside Delivery unless client requests Inside Delivery and are either prepaid or collect at the time of delivery. We have included a very minimal CRATING cost in the price of the furniture. In some unusual circumstances, we may have to charge a nominal CRATING charge. We either crate or build boxes, which are stood up on pallets. International shipments require crating.
You will be sent information concerning shipping at the time of ordering.
For inquiries on shipping, PLEASE SEND US YOUR TOWN, ZIP CODE & ITEM #.
FOAM, FOAM, FOAM.........WE HAVE AT LEAST 10 TRACTOR TRAILER LOADS OF FOAM TO PAD YOUR FURNITURE WITH.
1) FIRST THE PIECE IS WRAPPED IN A SPECIAL PLASTIC THAT WILL NOT AFFECT THE FINISH
2) THEN, WE WRAP IT IN MULTIPLE LAYERS OF FOAM WRAP.
3) A HEAVY CORNER/EDGE BOX IS BUILT .....IT IS AT LEAST 4 LAYERS OF HEAVY CARDBOARD THICK
4) THEN A DOUBLE BOX OF HEAVY CARDBOARD IS BUILT AROUND THE CORNER/EDGE BOX
PLENTY OF LABELS TO ASSURE CAREFUL HANDLING !!!!!!
WE INSURE THE FURNITURE AT 150% OF VALUE....JUST IN CASE
INTERNATIONAL SHIPMENTS GET A PLYWOOD CRATE AROUND OUR HEAVY BOXES !!!
THIS IS A COPY OF THE LETTER THAT WE SEND OUT WHEN YOUR ITEM IS SHIPPED.
Below is the tracking #, link to website & service center info. Please call the service center, when you see the furniture is nearing the delivery terminal, to schedule a delivery day.
THE NEXT PART SOUNDS DIRE.....BUT.....IF THERE IS DAMAGE, FOLLOWING THE INSTRUCTIONS WILL ALLOW FOR A SEAMLESS REIMBURSEMENT AND RAPID REPLACEMENT. WE WORK HARD TO AVOID PROBLEMS......
We photographed the completed pieces, all stages of the packing process, and the completed boxes. This allows an unequivocal presentation of adequate packing, in case of any shipping damage. The initial response to a claim is always that it was not packed properly. We do all that is humanly possible to eliminate the chance of damage occurring......it often takes an hour or more to unpack a table or headboard.
YOU......MUST.... INSPECT THE CARTON CAREFULLY AS IT IS DELIVERED AND NOTE ANY PUNCTURES, CRUSHING, ABRASIONS OR OTHER DISLOCATION OF THE OUTER CARTON. HAVE ANY DAMAGE NOTED ON THE TICKET BEFORE SIGNING IT. THE DRIVER IS REQUIRED TO HONOR YOUR REQUEST TO NOTE ANY DAMAGE TO THE CARTON ON THE TICKET. DIGITAL PHOTOS OF ANY AREAS OF CONCERN ARE A REAL HELP......A REAL HELP.....TAKEN WHILE THE DRIVER IS THERE AND DATED/TIME STAMP ARE JUST WHAT IS NEEDED. About half of the furniture that we ship requires the customer to be present to sign for delivery. THIS MAKES IT EASY TO GET THE DRIVER TO NOTE DAMAGE ON THE TICKET...... DO NOT BE INTIMIDATED !!!!!! THE DRIVER IS REQUIRED TO HONOR ALL REQUESTS TO NOTE DAMAGE.....CONTACT US IMMEDIATELY IF YOU HAVE ANY CONCERNS THAT ARE NOT ADDRESSED IN A TIMELY AND COURTEOUS MANNER.
If you encounter damage that has happened with little evidence on the outside of the box, do as many of the following steps.....in this order, that you can. We have had pieces destroyed inside a thick heavy box with almost no indication on the outside.
1)PHOTO THE DAMAGE AS SOON AS IT COMES TO LIGHT.....IN THE BOX IS GREAT.....BESIDE THE BOX WORKS ALSO. 2) IMMEDIATELY EMAIL OR CALL US (email@example.com ......OR...870-553-2251 ).
3) IMMEDIATELY CONTACT THE LOCAL SHIPPER WHO DELIVERED IT ...WE CAN PROVIDE NUMBERS, OR THEY WILL BE ON THE DELIVERY TICKET.
4) KEEP EVERY BIT OF THE PACKING AND BOX IN REASONABLE ARRANGEMENT TOSHOWTHEDRIVER/INSPECTOR.....EVERY BIT OF PLASTIC, FOAM WRAP, STYROFOAM SHEETS, AND CARDBOARD.
5)MAKE AND KEEP A BRIEF LOG OF WHEN AND WHERE YOU OPENED THE BOX.....IF YOU MOVED IT TO ANOTHER ROOM TO AWAIT INSPECTION....... AND THE TIME THAT YOU MADE ALL CALLS.
WE ARE HERE TO DO ALL THAT WE CAN....BUT....YOU MUST INITIATE A DAMAGE CLAIM, AND COOPERATE WITH THE INSPECTION PROCESS. We dedicate an extreme level of attention to the shipping process to prevent any of this from occurring.....Alas, the state of concern that we display is currently lacking in the services that all of us are forced to use every day.....It sure isn't the 1960's any more.......We do all we can to keep the faith with YOUR sensibilities. WE DO CARE...AND WE WILL DO ALL WE CAN TO MAKE THIS A POSITIVE EXPERIENCE.......MOST OF OUR CUSTOMERS ARE REPEAT.....SOME, WE HAVE SOLD DOZENS OF PIECES TO, OVER A 20 YEAR PERIOD. Thanks for your purchase....Thanks for your trust and confidence. We hope that you find that it has been rewarded with craftsmanship of the highest quality, and thoughtful consideration throughout the transaction....